Refund and Returns Policy

Effective Date: August 2, 2026

Last Updated: August 2, 2026

At Swami Ayurvedas (accessible from [https://swamiayurvedas.com](https://swamiayurvedas.com)), customer satisfaction and trust are central to our brand values. As we deal in consumable Ayurvedic juices and natural health supplements, we adhere to strict safety, hygiene, and quality standards.

This Refund and Returns Policy outlines the conditions under which returns, replacements, cancellations, and refunds are processed for purchases made on our website.

1. Returns & Replacement Eligibility

Due to the consumable nature of our herbal and Ayurvedic products, we do not accept returns on opened, used, or unsealed items for safety and hygiene reasons.

Eligible Claims for Replacement or Return:

You are eligible for a replacement or return only under the following conditions:

• Damaged or Broken Items: Products received in a damaged or broken state due to shipping/transit.
• Expired Products: Products delivered past their expiration date.
• Incorrect Product Delivered: Items received that do not match the product listed in your order confirmation.
• Missing Items: Missing product bottles from a multi-item shipment.

2. Claim Procedure & Mandatory Video Proof

To process a return or replacement claim effectively, you must follow our verification procedure:

1. Reporting Window: You must report the issue within 48 hours of delivery by contacting our support team via email at support@swamiayurvedas.com or phone at +91-XXXXXXXXXX.
2. Unboxing Video Requirement: To prevent fraudulent claims, an uninterrupted 360-degree unboxing video showing the original shipping label and the damaged/defective product is mandatory for processing claims regarding damaged or missing items.
3. Product Condition: The item must be unused, in its original packaging, and accompanied by the invoice or proof of purchase.

3. Order Cancellation Policy

• Cancellations Before Dispatch: You may cancel an order free of charge within 4 hours of placing it or before it has been dispatched from our warehouse (whichever is earlier). Once canceled, the full order amount will be refunded to your original payment method.
• Cancellations After Dispatch: Orders that have already been shipped or handed over to our courier partner cannot be canceled. If you refuse delivery at your doorstep, return shipping charges and operational fees will be deducted from your final refund.

4. Refund Process & Timelines

Once your returned item or claim video is received and inspected by our Quality Control team:

1. Approval Notification: We will notify you via email/SMS regarding the approval or rejection of your claim or return request.
2. Approved Refunds: If approved, your refund will be initiated immediately.
3. Payment Method: All refunds are credited directly back to the original payment method used during checkout via our payment gateway partner, Razorpay (Credit Card, Debit Card, Net Banking, UPI, or Wallet).
4. Processing Timeline:
   • Initiation: Refunds are processed within 1 to 2 business days from our end upon approval.
   • Credit Reflection: It typically takes 5 to 7 business days for the refunded amount to reflect in your bank account, card statement, or UPI wallet, depending on your card issuer or banking partner.

5. Non-Refundable Items & Scenarios

Refunds or replacements will not be granted under the following circumstances:

• Products damaged due to improper storage or handling after delivery.
• Products returned without original packaging, accessories, or tags.
• Claims made after the 48-hour reporting window post-delivery.
• Partial consumption or opening of product seals.
• Address errors, unresponsiveness, or incorrect contact details provided by the customer leading to non-delivery.

6. Shipping Charges for Returns

• If a return/replacement is approved due to a mistake on our end (damaged, expired, or wrong product), Swami Ayurvedas will cover all reverse pickup shipping costs.
• In cases where a return is granted for reasons outside product damage or company error, shipping charges incurred during transit will be non-refundable and deducted from the total refund amount.

7. Contact Us for Returns & Support

For any questions, returns, or refund inquiries, please reach out to our Customer Support team:

• Brand Name: Swami Ayurvedas
• Website: https://swamiayurvedas.com
• Email: support@swamiayurvedas.com (Replace with your actual support email)
• Phone / WhatsApp Support: +91-XXXXXXXXXX (Replace with your actual support number)
• Operating Hours: Monday – Saturday (10:00 AM – 6:00 PM IST)
• Registered Office Address: (Insert your registered business office address here)